First Time Visiting a Body Shop? Here’s What to Expect and How to Prepare

Whether you’re dealing with hail damage, a fender bender, or more serious repairs, visiting a body shop for the first time can feel overwhelming. At Comeback Auto Assist, we work hard to make the experience easy, clear, and customer-focused. Here’s a step-by-step guide to help you feel confident and prepared before your visit.

1. Bring the Right Information

Before heading to the shop, make sure to bring:

• Your insurance information
• Vehicle registration
• Driver’s license
• Any claim number or adjuster contact info, if you've already filed with insurance

This helps us begin the process smoothly and communicate directly with your provider when needed.

2. Document the Damage Yourself First

Take your own photos of the damage before the inspection. Capture:

• Full views of your vehicle
• Close-ups of affected areas
• Any broken parts, dents, or glass

This gives you a record for insurance or reference—especially if the damage gets worse later.

3. Expect a Full Damage Assessment

At Comeback Auto Assist, we’ll:

• Conduct a detailed inspection of visible and hidden damage
• Use lighting and diagnostic tools to identify hail dents, frame issues, or paint damage
• Explain what’s repairable through Paintless Dent Repair (PDR) vs. traditional methods

You'll get a clear estimate, repair timeline, and options for moving forward.

4. We Help With Insurance Coordination

If you're going through insurance, don't stress—we:

• Work with all major providers
• Submit estimates and handle paperwork
• Request supplemental approval if hidden damage is found mid-repair

This minimizes back-and-forth and ensures full coverage of what’s needed.

5. Plan for Transportation if Needed

Depending on the extent of the repair:

• Minor damage may be fixed same or next day
• Larger jobs may take 3–10 days

If you have rental coverage, we’ll help coordinate it. Otherwise, make a plan for drop-off and pickup.

6. Ask Questions—We’re Here to Help

Not sure about timelines? Paint options? Deductibles? Just ask. Our team is happy to:

• Walk you through every step
• Break down the estimate in simple terms
• Offer advice on insurance and repair decisions

7. Pick a Shop You Trust (You Have the Right!)

Your insurer may suggest a shop—but you’re not required to use it. Choosing Comeback Auto Assist means choosing:

• Certified repairs
• Fast turnaround
• Transparent communication
• Work you can count on

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